3 Ways the BSC Helps You Better Manage Your Organization's Strategy

/
3 Ways the BSC Helps You Better Manage Your Organization's Strategy

Implementing the BSC isn’t just about determining your strategic objectives, figuring out what measures you are going to use to track your progress, and the implementing the initiatives aligned to those objectives. 

It is about implementing the theory of your organization—the hypothesis implied by the investments you make to create or improve desired capabilities so that you can deliver results to your clients or customers.  Along the way, you have to continually tweak the theory, making course corrections as you move forward based on what you’ve learned and what you believe will occur. 

Three significant ways in which the BSC can help you better manage your organization’s strategy are:

  1. Enabling data-based decision making
  2. Setting and enforcing accountability
  3. Structuring regular strategic discussions

 

Read More

(Not) Managing Performance in the Federal Government (or Any Organization)

/
(Not) Managing Performance in the Federal Government (or Any Organization)

The U.S. Government Accountability Office (GAO) recently released a study of Federal agencies’ reported use of performance information.  The study was mandated by the Government Performance and Results Act (GPRA) Modernization Act of 2010, which required agencies to collect and report performance information.

An Oct. 14, 2014 article, “Why Isn’t Performance Information Being Used?”, by the IBM Center for the Business of Government’s John Kamensky, looks at the report and its implications, concluding that “[i]t may be time to rethink the strategies for how best to encourage federal managers to use performance information in their jobs.”

As I see it, the problem federal agencies are experiencing is no different from that experienced by leaders of private and social sector organizations who try to use performance measures, or key performance indicators (KPIs), to help manage their organizations more effectively. 

Read More